1. Purpose

Finnbee Financial Services LLP (“Finnbee,” “we,” “us,” or “our”) is committed to resolving customer grievances promptly and fairly to ensure trust and satisfaction.

2. Grievance Submission

Submit complaints via:

Include your name, contact details, and a detailed description of the issue.

3. Resolution Process

• Acknowledgment: Grievances will be acknowledged within 48 hours.
• Investigation: Our team will investigate and coordinate with partner institutions if needed.
• Resolution: We aim to resolve issues within 15 business days. Complex cases may take longer, with updates provided.

4. Escalation

• If unsatisfied, escalate to our Grievance Redressal Officer at [email protected].
• Unresolved disputes may be referred to regulatory bodies like the Reserve Bank of India (RBI) or Securities and Exchange Board of India (SEBI), based on the product.

5. Contact

For queries, contact us at: